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    EXECUTIVE EXCHANGE  |  AUGUST 2026

    Speakers

    CCW Executive Exchange speakers bring a wealth of experience, offering valuable insights into the latest customer service trends, technologies, and strategies.

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    AD
    Andy Dunn
    Mental Health Advocate, Co-Founder & Founding CEO
    Bonobos
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    DR
    Dimple Rao
    Head of Digital Experience & Loyalty
    Akira
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    AM
    Amelia Meadowcroft
    Senior Director, Customer Strategy
    Reformation
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    AB
    Arundhati Biswas
    Senior Director, Enterprise Strategy & Transformation
    National Grid
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    TS
    Tipu Swaran
    Director, Technology Strategy & Digital Transformation
    Discover
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    KJ
    Katelyn Jones
    VP, Impact Insights & Analytics
    YMCA of Metropolitan Chicago
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    LK
    Mr. Lee Kemp
    SVP, Customer Experience & Transformation
    PCNA
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    JP
    Julio Perez
    VP, Global Technology & Property Support
    Hyatt Hotels Corporation
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    EP
    Erin Poserina
    Director, Guest Care US & CA
    Burger King
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    NK
    Nitin Kumar
    Director, Data Science
    Marriott International
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    MK
    Mark Killick
    SVP, Experiential Operations
    Shipt
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    AM
    Ashok Meka
    VP, Business Data Analytics
    UMB Bank
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    ME
    Matthew Eagens
    System VP, Support Services
    Sutter Health
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    DB
    Darnell Brooks
    Director, Customer Solutions, Operations, Process, and Strategy
    The Home Depot

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    PART OF THE CMP FAMILY


Looking for your ticket? Contact the organizer
Looking for your ticket? Contact the organizer