EXECUTIVE EXCHANGE | AUGUST 2026

Speakers

CCW Executive Exchange speakers bring a wealth of experience, offering valuable insights into the latest customer service trends, technologies, and strategies.

Andy Dunn

Mental Health Advocate, Co-Founder & Founding CEO

Bonobos

Frid Edmond

SVP, Customer Engagement Centers

Marriott International

Mark Killick

SVP, Experiential Operations

Shipt

Lisa Griffin

Chief Consumer Officer

University Hospitals

Geoff Burbridge

Founder & Principal

Human Edge Advisory LLC

Ms. Anusha Anantharaman

Chief Innovation Officer

NYC Department of Education

Karen Slusher

Chief Experience Officer

Azure Farms, Inc

Chad Aronson

Global Head of Intelligent Automation COE

Uber

Susie Cebulla

VP, Operations Member Services

Blue Cross Blue Shield of Minnesota

Mr. Stephen Fehler

VP, Policy Services & Training

Texas Farm Bureau Insurance Companies

Neil Aronson

Senior Director Global Sourcing, TPRM & T&E

Coinbase

Mr. Sateesh Challa

Head of Digital Transformation Office

Societe Generale

Antoinette Staples Branch

Senior Director, Customer Insights & Success

McKesson

Traci Lamm

VP, CX Operations & Specialty Channels

Azure Standard

Dee Kohler

Senior Director, Member & Provider Services

Centene

Erin Poserina

Director, Guest Care US & CA

Burger King

Dr. Kathy Denton

Director, Patient Experience

MD Anderson Cancer Center

Mr. Denny Prvu

Director, Architecture - Strategy & Innovation

Fortune 500 Financial Institution

Mr. Minh Tran

Senior Director, Support & Services

WorldVue

Mr. Paul Grubic

Director, Contact Center Operations

GE Appliances

Tipu Swaran

Director, Technology Strategy & Digital Transformation

Discover

Steven Bryant

Director of Operations

Omnicare365

Melissa Solis

CEO

inbenta

Mariano Tan

President & CEO

Prosodica

Molly Moore

President & COO

Liveops

Adam Levin

Founder & CEO

Reddy

Sean Minter

Founder & CEO

AmplifAI

Sam Dorison

Co-Founder & CEO

ReflexAI

Ian Tempro

COO

IA Solutions

Casey Denby

VP, Strategic Operations

Zenarate

Marc Taylor

VP, Sales

Working Solutions

Spencer Cannon

VP, Growth

Buwelo BPO

Luke Vandertie

Chief Conversational AI Strategy & Innovation

PwC

John Kariotis

AVP, US GTM Central

Parloa

Taylor Petersen

Strategic Accounts, GTM

Simple AI

Jim Balestrieri

GTM

Vapi

Tanner Scharch

Senior Sales Account Executive

Second Nature AI

Michael Ouzzan

Senior Enterprise Account Executive

Second Nature AI

Brian Cantor

Managing Director, Digital

CMP

Jordan Zivoder

Qualitative Analyst

CMP

Brooke Lynch

Division Director, Digital

CMP

Nicoletta Karpathios

Deputy Divisional Director, CMP Exchange

CMP