EXECUTIVE EXCHANGE | AUGUST 2026

Speakers

CCW Executive Exchange speakers bring a wealth of experience, offering valuable insights into the latest customer service trends, technologies, and strategies.

Andy Dunn

Mental Health Advocate, Co-Founder & Founding CEO

Bonobos

Frid Edmond

SVP, Customer Engagement Centers

Marriott International

Mark Killick

SVP, Experiential Operations

Shipt

Lisa Griffin

Chief Consumer Officer

University Hospitals

Geoff Burbridge

Founder & Principal

Human Edge Advisory LLC

Ms. Anusha Anantharaman

Chief Innovation Officer

NYC Department of Education

Chad Aronson

Global Head of Intelligent Automation COE

Uber

Lee Aronson

Senior Director, PMO

Blue Shield of California

Neil Aronson

Senior Director Global Sourcing, TPRM & T&E

Coinbase

Dimple Rao

Head of Digital Experience & Loyalty

Akira

Mr. Paul Joseph Kadap

SVP, Client Experience Design & Strategy

KeyBank

Mr. Sateesh Challa

Head of Digital Transformation Office

Societe Generale

Mr. Lee Kemp

SVP, Customer Experience & Transformation

PCNA

Arundhati Biswas

Senior Director, Enterprise Strategy & Transformation

National Grid

Dee Kohler

Senior Director, Member & Provider Services

Centene

Erin Poserina

Director, Guest Care US & CA

Burger King

Tipu Swaran

Director, Technology Strategy & Digital Transformation

Discover

Dr. Kathy Denton

Director, Patient Experience

MD Anderson Cancer Center

Stuart Discount

Chair

Enterprise Communications Advocacy Coalition