Speakers | CCW Executive Exchange August 2026

EXECUTIVE EXCHANGE | AUGUST 2026

Speakers

CCW Executive Exchange speakers bring a wealth of experience, offering valuable insights into the latest customer service trends, technologies, and strategies.

Andy Dunn

Mental Health Advocate, Co-Founder & Founding CEO

Bonobos

Frid Edmond

SVP, Customer Engagement Centers

Marriott International

Ms. Anusha Anantharaman

Chief Innovation Officer

NYC Department of Education

Lisa Griffin

Chief Consumer Officer

University Hospitals

Mark Killick

SVP, Experiential Operations

Shipt

Mr. Sateesh Challa

Head of Digital Transformation Office

Societe Generale

Dimple Rao

Head of Digital Experience & Loyalty

Akira

Mr. Lee Kemp

SVP, Customer Experience & Transformation

PCNA

Amelia Meadowcroft

Senior Director, Customer Strategy

Reformation

Arundhati Biswas

Senior Director, Enterprise Strategy & Transformation

National Grid

Dee Kohler

Senior Director, Member & Provider Services

Centene

Erin Poserina

Director, Guest Care US & CA

Burger King

Tipu Swaran

Director, Technology Strategy & Digital Transformation

Discover

Nitin Kumar

Director, Data Science

Marriott International

Geoff Burbridge

Founder & Principal

Human Edge Advisory LLC

Stuart Discount

Chair

Enterprise Communications Advocacy Coalition

PART OF THE CMP FAMILY