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    CCW Executive Exchange


    AUGUST 5-7, 2026  |  CHICAGO

    REQUEST AN INVITE


    Premier Invite-Only Event for Senior-Level CX and Customer Contact Executives


    The most trusted space for senior customer leaders to benchmark priorities and solve mission-critical challenges. With 80+ senior executives in the room, the CCW Executive Exchange is unmatched for peer collaboration, candid insight, and solution sourcing.

    Program Themes
    View the Brochure
    Venue

    Spotlight Speakers

    Katelyn Jones

    VP, Impact Insights & Analytics

    YMCA Metro Chicago

    Ashok Meka

    VP, Business Data Analytics & Analytics

    UMB Bank

    Dimple Rao

    Head of Digital Experience, Loyalty

    Akira

    Erica Borggren

    VP, Customer Strategy & Analytics

    Exelon

    Amelia Meadowcroft

    Senior Director, Customer Strategy & Activations

    Reformation

    Tipu Swaran

    Director, Technology Strategy & Digital Transformation

    Discover

    View All Speakers

    KEY Program THEMES

    The CCW Executive Exchange brings together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.


    DECIDE WHAT MATTERS

    Explore how executives create alignment across functions, establish governance for scale, and lead confidently.


    EXECUTE WITHOUT FRICTION

    Examine how workflow redesign, adoption, and operational maturity determine whether AI becomes daily practice or abandoned potential.


    LEAD WHAT'S NEXT

    Focus on responsible AI democratization and measurable performance outcomes.

    THE VENUE


    Welcome to the Radisson Blu Aqua Hotel

    Nestled in the heart of downtown Chicago, the Radisson Blu Aqua Hotel offers a stunning blend of modern elegance and urban charm. This architecturally iconic venue provides breathtaking skyline and lakefront views, state-of-the-art amenities, and sophisticated event spaces. Located just steps from Millennium Park, the Magnificent Mile, and the Chicago Riverwalk, guests can immerse themselves in the city’s vibrant culture, renowned dining scene, and rich history. 

    Book Your Stay

    SEE YOU IN

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    Follow Us on LinkedIn  |  @CMPExchange

    PART OF THE CMP FAMILY


Looking for your ticket? Contact the organizer
Looking for your ticket? Contact the organizer