Premier Invite-Only Event for Senior-Level CX and Customer Contact Executives
The most trusted space for senior customer leaders to benchmark priorities and solve mission-critical challenges. With 80+ senior executives in the room, the Flagship CCW Executive Exchange is unmatched for peer collaboration, candid insight, and solution sourcing.
Spotlight Speakers
Katelyn Jones
VP, Impact Insights & Analytics
YMCA Metro Chicago
Ashok Meka
VP, Business Data Analytics & Analytics
UMB Bank
Dimple Rao
Head of Digital Experience, Loyalty
Akira
KEY Program THEMES
The CCW Executive Exchange brings together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.
DECIDE WHAT MATTERS
Explore how executives create alignment across functions, establish governance for scale, and lead confidently.
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EXECUTE WITHOUT FRICTION
Examine how workflow redesign, adoption, and operational maturity determine whether AI becomes daily practice or abandoned potential.
LEAD WHAT'S NEXT
Focus on responsible AI democratization and measurable performance outcomes.
Exclusive Networking Experiences
Explore the one-of-a-kind experiences we have planned—one of the reasons senior leaders prioritize the Exchange as a high-value peer forum.
Second City Improv Dinner & Show
Led by performers from Chicago’s iconic Second City, this is an evening built on improvisation, quick thinking, and moments that don’t go as planned. No scripts. No safety net. Just instinct, communication, and a few uncomfortable laughs...the good kind. All unfolding right at the hotel, where dinner becomes the show and the unexpected does the heavy lifting.
Chicago River Cruise
An after-hours cruise through the architectural heart of Chicago. No conference walls. No slides. Just skyline views, open conversation, and the kind of candid exchange that happens when leaders step outside their usual environment. Strategy feels different when you’re not staring at a screen.
THE VENUE
Welcome to the Radisson Blu Aqua Hotel
Nestled in the heart of downtown Chicago, the Radisson Blu Aqua Hotel offers a stunning blend of modern elegance and urban charm. This architecturally iconic venue provides breathtaking skyline and lakefront views, state-of-the-art amenities, and sophisticated event spaces. Located just steps from Millennium Park, the Magnificent Mile, and the Chicago Riverwalk, guests can immerse themselves in the city’s vibrant culture, renowned dining scene, and rich history.
SEE YOU IN
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