Premier Invite-Only Event for Senior-Level CX and Customer Contact Executives
For a decade, the CCW Executive Exchange has brought together the industry's most senior customer contact leaders for candid conversations, trusted peer connections, and practical solutions to today's biggest operational challenges.
The most trusted space for senior customer leaders to benchmark priorities and solve mission-critical challenges. With 80+ senior executives in the room, the Flagship CCW Executive Exchange is unmatched for peer collaboration, candid insight, and solution sourcing.
Spotlight Speaker
ANDY DUNN
Mental Health Advocate and
Co-Founder & Founding CEO, Bonobos
Andy Dunn co-founded Bonobos in 2007 and served as the company’s CEO for its first ten years, pioneering the digitally native brand movement. The company’s Guideshop model redefined what an offline retail experience could be in the digital era. Bonobos was acquired by Walmart for $310 million in 2017 and is now owned by WHP Global. Dunn remains an advisor.
In 2022, Dunn published a national bestseller, Burn Rate: Launching a Startup and Losing My Mind, in which he lifts the veil on his journey at the intersection of entrepreneurship and bipolar disorder. Burn Rate—named one of the year’s most anticipated books by Forbes and selected as an Amazon Editor’s Pick.
FIRESIDE CHAT | Building Brands — and Leaders — in the Real World
Thursday, August 6, 2026 | 9:30 AM | Followed by an exclusive book signing
In this candid fireside conversation, Dunn reflects on the lessons behind Bonobos’ growth, the evolution of brand trust in the digital age, and the leadership challenges explored in his memoir Burn Rate.
KEY Program THEMES
The CCW Executive Exchange brings together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.
DECIDE WHAT MATTERS
Explore how executives create alignment across functions, establish governance for scale, and lead confidently.
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EXECUTE WITHOUT FRICTION
Examine how workflow redesign, adoption, and operational maturity determine whether AI becomes daily practice or abandoned potential.
LEAD WHAT'S NEXT
Focus on responsible AI democratization and measurable performance outcomes.
HEAR FROM INDUSTRY EXPERTS
Frid Edmond
SVP, Customer Engagement Centers
Marriott International
Mark Killick
SVP, Experiential Operations
Shipt
Chad Aronson
Global Head of Intelligent Automation COE
Uber
Lisa Griffin
Chief Consumer Officer & Analytics
University Hospitals
Paul Joseph
SVP, Client Experience Design & Strategy
Key Bank
Exclusive Networking Experiences
Celebrate 10 years of excellence with us in Chicago! Explore the one-of-a-kind experiences we have planned to mark a decade of commitment to delivering real value.
Second City Improv Dinner & Show
Led by performers from Chicago’s iconic Second City, this is an evening built on improvisation, quick thinking, and moments that don’t go as planned. No scripts. No safety net. Just instinct, communication, and a few uncomfortable laughs...the good kind. All unfolding right at the hotel, where dinner becomes the show and the unexpected does the heavy lifting.
Chicago River Cruise
An after-hours cruise through the architectural heart of Chicago. No conference walls. No slides. Just skyline views, open conversation, and the kind of candid exchange that happens when leaders step outside their usual environment. Strategy feels different when you’re not staring at a screen.
THE VENUE
Welcome to the Radisson Blu Aqua Hotel
Nestled in the heart of downtown Chicago, the Radisson Blu Aqua Hotel offers a stunning blend of modern elegance and urban charm. This architecturally iconic venue provides breathtaking skyline and lakefront views, state-of-the-art amenities, and sophisticated event spaces. Located just steps from Millennium Park, the Magnificent Mile, and the Chicago Riverwalk, guests can immerse themselves in the city’s vibrant culture, renowned dining scene, and rich history.
SEE YOU IN
Follow Us on LinkedIn | @CMPExchange
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