Premier Invite-Only Event for Senior-Level CX and Customer Contact Executives

The most trusted space for senior customer leaders to benchmark priorities and solve mission-critical challenges. With 80+ senior executives in the room, the CCW Executive Exchange is unmatched for peer collaboration, candid insight, and solution sourcing.

Spotlight Speakers

Katelyn Jones

VP, Impact Insights & Analytics

YMCA Metro Chicago

Ashok Meka

VP, Business Data Analytics & Analytics

UMB Bank

Dimple Rao

Head of Digital Experience, Loyalty

Akira

Erica Borggren

VP, Customer Strategy & Analytics

Exelon

Amelia Meadowcroft

Senior Director, Customer Strategy & Activations

Reformation

Tipu Swaran

Director, Technology Strategy & Digital Transformation

Discover

KEY Program THEMES

The CCW Executive Exchange brings together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

DECIDE WHAT MATTERS

Explore how executives create alignment across functions, establish governance for scale, and lead confidently.

EXECUTE WITHOUT FRICTION

Examine how workflow redesign, adoption, and operational maturity determine whether AI becomes daily practice or abandoned potential.

LEAD WHAT'S NEXT

Focus on responsible AI democratization and measurable performance outcomes.

THE VENUE

Welcome to the Radisson Blu Aqua Hotel

Nestled in the heart of downtown Chicago, the Radisson Blu Aqua Hotel offers a stunning blend of modern elegance and urban charm. This architecturally iconic venue provides breathtaking skyline and lakefront views, state-of-the-art amenities, and sophisticated event spaces. Located just steps from Millennium Park, the Magnificent Mile, and the Chicago Riverwalk, guests can immerse themselves in the city’s vibrant culture, renowned dining scene, and rich history. 

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